All prices are exclusive of VAT and are reviewed regularly. The most up-to-date pricing is always available at frankberry.co.uk. Paper prices may fluctuate with the market and we reserve the right to amend any incorrect pricing on orders received.

We aim to deliver all orders as quickly as possible. Our delivery is door-to-door and does not include unpacking of parcels or pallets. If you have specific requirements, please discuss these with our customer service team in advance.

If an item is out of stock, you will be notified on all relevant paperwork. Outstanding goods will be dispatched at the earliest opportunity. We reserve the right to supply an alternative product of comparable or better quality if the ordered item is unavailable.

If a pallet or parcel arrives with visible external damage, please sign for it as "damaged" or reject the delivery if you feel there is a significant problem. Take photographic evidence where possible, and call our customer service team whilst the courier is still on site if you are unsure.

Please sign for all deliveries as "unchecked". All claims must be reported within 3 working days of receiving your goods. Goods supplied correctly are non-returnable without prior permission from our customer service team or a sales representative.

All cancelled orders must be put in writing. Without written confirmation, the order will be processed and charged. For collections, ensure goods are suitably packaged for the courier — failure to do so may result in additional charges.

Clarification will always be required before a personalised order is input. Always discuss your requirements with our customer service team. The customer is responsible for ensuring all details on orders are complete and accurate — this especially applies to school cresting.

We reserve the right to make changes to the specification and/or colour of any products we supply. All goods are supplied with the relevant manufacturer's warranty.

Got a discount code? Here's everything you need to know before placing your order.

• Codes cannot be used alongside other voucher codes or offers, unless stated otherwise
• Promotion codes are valid on specific products while stocks last and may be withdrawn at any time
• Only one code per order, per person
• Refunds are issued at the discounted price paid — not at the RRP
• If part of an order is returned, the refund reflects the discounted value at time of purchase
• Promotional discounts will not be applied to replacement items
• If the offer is still live when making a return, place a new order using the original code

We'll match any item we sell — including delivery — against any other UK supplier. We'll even match discount codes and sale prices. Here's how to claim:

• We match against the competitor's total cost including delivery
• UK suppliers only
• The product must be identical — same size, colour, pack size, and specification
• Competitor prices may include VAT; our prices are quoted exclusive of VAT
• We cannot under any circumstances sell below cost
• We reserve the right to terminate or amend this promise at any time

We take your privacy seriously. This policy applies to anyone who purchases products or services by phone, online, or has interacted with us on social media.

• Contact details: name, address, telephone number, email address, and payment card details
• Information about previous services to monitor how you use our products
• Account login details, including username and password

• Processing and delivering your orders correctly
• Taking payment or providing refunds
• Answering queries and providing support
• Sending relevant product information (only with your consent)
• Improving our products and services
• Preventing fraud

You have the right to access the personal information we hold about you (Subject Access Request). A fee of up to £10 may apply. You can also ask us to correct any inaccurate or outdated information at any time by phone or email.

Our website uses cookies — small text files stored on your device — to distinguish users and improve your browsing experience. This helps us keep the site updated and continually improving.

Contracts will be governed by English law and both parties will agree to this. Any national contracts between FBO and an educational establishment must adhere to the terms and conditions of the contract.